PoolHostContact PoolHost
A question, a bug, an idea or a privacy request? Get in touch and we will reply as soon as we can.
admin@chesshost.appPoolHost is made by the team behind ChessHost, so our inbox is on chesshost.app.
What to contact us about
- Support: help setting up or running an event.
- Feedback and ideas: tell us what would make PoolHost better for your bar, pool room or league.
- Bug reports: let us know if something is not working.
- Privacy requests: ask us to remove account or event data. See our Privacy Policy.
Quick answers before you email
- How to run your first event: How to run a pool tournament walks you through the whole night.
- How double elimination works: see Double elimination bracket explained.
- Splitting prize money: see the Pool tournament payout guide.
- The rules of use: our Terms of Service.
Frequently Asked Questions
How do I contact PoolHost support?
Email admin@chesshost.app with a short description of your question or problem. If something is not working, include the event name and a screenshot if you can, it helps us find the issue much faster.
Why is the PoolHost email address on chesshost.app?
PoolHost is made by the team behind ChessHost, and both sites share one sign-in system and one inbox. Mail to admin@chesshost.app reaches the PoolHost team.
How quickly does PoolHost reply?
PoolHost is run by a small team, so please allow a few business days for a reply. We read every message, and problems on the night of an event come first.
How do I report a bug in PoolHost?
Email admin@chesshost.app and describe what you did, what you expected and what happened instead. The device and browser you used plus a screenshot make the fix much faster.
How do I delete my PoolHost account or event data?
You can delete any event in the app. To delete your account, email admin@chesshost.app from the address linked to it. The account is shared with ChessHost, so this removes your data on both sites. Details are in our Privacy Policy.
PoolHost is provided free and "as is". To the fullest extent permitted by law, the operator accepts no responsibility or liability for use of the site.